GSA & SeaPort-e Contract Holder Service Provider
Government Contract Vehicles
U.S. General Services Administration (GSA) Contract Holder
PSS strives to simplify the contracting process as much as possible for our government clients and partners. To support this aim, PSS is pleased to offer our services through our GSA Schedule.
GSA Schedule 70: Information Technology Professional Services
Federal, state and local agencies can use PSS’s GSA Schedule 70 to simplify acquisition of information technology hardware, software, and professional services. The GSA IT Schedule features fast, streamlined ordering procedures and the convenience of dealing directly with the PSS. GSA Schedule 70 can be used by customers worldwide, and since there is no maximum order limitation, customers can use the Schedule to support large-scale multi-million dollar efforts. PSS is proud to offer all of our technology services through our GSA Schedule 70.
SeaPort-e Multiple Award Contract Holder
SeaPort-e is the Navy’s electronic platform for acquiring Engineering, Financial Management, and Program Management support services supporting the Navy Systems Commands (NAVSEA, NAVAIR, SPAWAR, NAVFAC, and NAVSUP), the Office of Naval Research, the United States Marine Corps, and the Defense Threat Reduction Agency (DTRA).
Services and Experience
PSS supports the following task areas under the SeaPort-E Contract:
- System Design Documentation and Technical Data Support
- Software Engineering, Development, Programming, and Network Support
- Reliability, Maintainability, and Availability (RM&A) Support
- Human Factors, Performance, and Usability Engineering Support
- Configuration Management (CM) Support
- Quality Assurance (QA) Support
- Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
- Inactivation and Disposal Support
- Training Support
- Program Support
- Functional and Administrative Support
Points of Contact
SeaPort-E Primary Point of Contact
Ms. Merika Wright
Customer Satisfaction Point of Contact
Ms. Merika Wright
Task Orders Received
Monitor and Maximize Quality
PSS has implemented Project Management Institute (PMI) and Capability Maturity Model Integrated (CMMI) compliant processes to continuously measure and monitor the quality of the products and deliverables of PSS. Quality benchmarks are measured and monitored based on the PMI and CMMI standards. They are monitored using checklists, templates and standards based on PMI and CMMI standards.
As part of the continuous monitoring philosophy, peer reviews and QA reviews are conducted. The deficiencies found during this review process are recorded in spreadsheets with their level of severity etc. The CDRL/deliverable will not be approved for delivery until all items identified during the review process are addressed to the satisfaction of the Program Manager and/or QA manager.
The cost model of PSS includes the resource/cost of QA, CM and other PMI/CMMI recommended checks and balances to measure and monitor cost, schedule and performance. The project manager is constantly tracking the project schedule including risks, lessons learned, etc. As requirements, resources and/or cost changes occur, the PM adjusts the schedule to address the changed requirements. The PM also adjusts risks accordingly. Between the PM, QA and CM group there is regular triage of cost, performance and schedule concerns.
Customer Responsiveness – Continuous Process Improvement (CPI)
CPI is a foundation of PSS’ corporate quality structure and drives each employee to continuously identify new ways of performing their jobs in easier, cheaper and better ways. Customer focus allows us to define and refine the components of each task looking at what steps in each process adds value to our product and ensures that our programs and products meet or exceed customer requirements.
Problem Resolution Approach
The PSS problem resolution process involves two primary components: Problem Diagnosis and Solutions Development. PSS’ Diagnosis Process emphasizes identifying the parties’ underlying interests recognizing that the goal of problem resolution is to find mutually acceptable solutions to problems. Solutions may take the form of a compromise or agreement on a fair procedure for generating an outcome. Integrative, or win-win, solutions are the most desirable and strategies for reaching solutions include increasing contested resources, finding alternative forms of compensation, trading off small concessions or creating new options that satisfy underlying interests.
The Six Primary Steps in the PSS Problem Solving Process are (1) Identify the Problem(s); (2) Describe/Define the Problem; (3) Analyze the Problem; (4) Plan the Solutions; (5) Execute the Plan; and (6) Monitor/Evaluate and Modify the Plan as required to solve the problem.
In addition to the multiple tracking mechanisms already mentioned, PSS also utilizes a Deficiency Report (DR) accounting and tracking system to track any problems during the task. The DR system assigns tracking numbers, due dates, affected personnel and primary point of contact for each problem as it is identified. The DR tracking system is maintained and ensures that deficiencies are addressed in a timely manner and closed out. Follow-on inspections are scheduled whenever required to ensure that all DR correction activities are successfully implemented and no further problems have occurred related to the initial DR identified.